Well, I’m not quite pissed, but more disappointed, really.
This is part 3 of an on-going adventure, where I try to get a replacement for my broken Rock Band guitar. Part 1 talks about how great the initial online request for help was. Part 2 explains that the human element doesn’t live up to the computer bits. This one expands upon Part 2.
Ok, to catch you up if you skipped the links, above: my Rock Band guitar’s strum bar broke, they sent me a replacement, but without the head (see the pic, above). When I asked for a replacement, they gave me a canned response that didn’t address my question, but eventually read the ticket and agreed to send me another guitar, leading us to this post.
Part 3. They sent ANOTHER headless guitar…
*sigh*
I’ve replied to their ticket and even sent them the picture, above. The guitar in the bubble wrap is guitar 3. Guitar 1 has a head (since it won’t come off), and guitar 2 is the headless, unwrapped guitar. Let’s see what they do this time.
2 Comments
Il Duce
I read this just after I went to the EA site and ordered a new Strat. Of course, the fear that I would experience the same problem(s) you did emerged. However, when I got the package (he said “package”) from EA, it was the full guitar with all appropriate parts included. It seems that the issue has been resolved. Good on them!! By the way, the new guitar works well, but needs more use (hint).
Dork
Yeah man…. let’s do it :D